Thank you for choosing Master Movers for your relocation our system shows that you choose a non express delivery or an Express Delivery your status right know is RFD ( Ready for delivery ) and that means our dispatch team is working on shipping your goods.
- What is a Non express Delivery ? This is the cheapest shipping option that we offer to our customers, you are going to basically pay for the services you use. This option if best for those customers who can be flexible with the time/ date of the delivery. It allows us to take the time to pickup more customer that are going in the same direction and or State, so the customers can share the space inside the truck. The delivery time frame (by default ) is a minimum of 10 to 21 business days starting from the first available date for delivery but can take more time if the delivery is in the West or NW from IN, IL ,OH,KY,MI can take as long as 90 Days for the delivery.
Other options available to some States with additional charges 2. Express delivery 1-5 days must be requested at the time of booking (Additional Fees Apply)
- Direct delivery 1-2 days must be requested at the time of booking (Additional Fees Apply) * Option 2, 3 available to limited States *The date above for Delivery Date indicates your 1st available date for delivery at your stated destination address.
Please check if you are going to have any of these additional services
Shuttle Service is when the moving company comes to an address either pick up or delivery and for some reason they truck cannot get close enough (within 150 feet) to the front of the house or the building. This can occur if there is limited road access, height limitations and or weather conditions. Bottom line the driver cannot get close enough to your location. This type of service is a nightmare for every moving company and no one wants that, however if that occurs the only solution for it is to bring a smaller truck to the location and move everything from the larger truck to the smaller truck and then make the delivery. This type of necessary service will unfortunately cause additional charges. If you wonder why the moving company doesn’t drive the smaller truck from state to state, the answer is very simple economically is not cost effective. Our goal is to move multiple shipments on one truck or offer the entire truck space to one customer.
Long Carry is when the truck cannot get close enough to your front door which is a minimum of the first 75 feet. Any further than that will create more walking distance for the movers and it will take more time to complete your move. Again, this is not a service that we want to perform but if we are facing the challenge then it is necessary for us to apply the additional charges and perform the service to complete the delivery.
Flight of Stairs typically the customer will let the moving company know in advance how many flights of stairs and you will see the charge reflected on your estimate. However, sometimes the customer does not have the information available at the time of the estimate. It is standard for a moving company to not charge for the first Flight of Stairs (= 10 steps) but after that the change is $75.00/ Flight of Stairs but no more than $300.00.
Elevator typically the customer will let the moving company know in advance and you will see the charges reflected on your estimate. The reason the moving company charges for it, again this is something that will take more time than normal to perform your move. Many times there is more than just one company working at the same building and then it can take even more time to move your belongings in or out of the residence. the charge is $10/Flight Waiting time when we are shipping from state to state we call the customer to let him know that the truck is on the way. Once the Dispatcher / Driver has confirmed the delivery and the time frame our crew is sent to your location and for some reason the customer is not present. If the crew has to wait for access to the property to begin the loading or unloading of the shipment it is standard for the movers to charge the waiting time to cover the time for the movers and the equipment.
Re-handling Services this when a shipment has left our facility after being confirmed for delivery with the customer and for some reason the customer has now changed their 1st available delivery date. The shipment then has to be turned around and brought back to our facility or it must be stored in one of our storage facilities. It is standard for the moving services to use one of their locations for storage until the customer has again confirmed the available delivery date. Additional charges will apply for the unloading / storing and re-loading of the shipment.
Extra Pick up / Delivery is when a customer decides after the shipment has been picked up or on the way for a delivery that they now have an additional stop for a pick up or a delivery. Should this occur there are additional charges that will be applied due to the shipment not being “pre-sorted” for the additional loading or unloading?
Ferry Services are when the shipment must be transferred over water due to accessing certain locations. Usually customers know about this need prior to booking their move and inform us so that the moving company can be prepared and make all necessary arrangements. An informed customer is a Happy Customer!!!! Thank you